General provisions


  1. The online store [hereinafter “Store”] conducts retail sales via the Internet, pursuant to these Regulations [hereinafter “Regulations”].
  2. The owner of the Store is: Hemp Forever with its registered office in Warsaw, Grzybowska 87, NIP: 5252529665, email address: biuro@hempforever.pl
  3. The Regulations are an integral part of the sales contract concluded with the Customer.
  4. The condition for concluding a sales contract is the acceptance of the Regulations by the Customer.
  5. The prices given in the Store include sales tax (include VAT).
  6. The goods available in the Store are free from physical and legal defects.





  1. Orders can be placed via the form available on the Store’s website,
  2. The condition for the contract to be fulfilled is that the Customer provides data that allow for the verification of the Customer and the recipient of the goods. The store confirms the acceptance of the order by email or by phone. The store has the right to refuse to accept the order, limit the method of payment or demand a prepayment if the order raises reasonable doubts as to the truthfulness and reliability of the data provided or the method of payment.
  3. The parties are bound by the information contained on the Store’s website next to the purchased goods at the time of placing the order, in particular: price, product characteristics, its features, elements included in the set, date and method of delivery.
  4. The information on the Store’s website does not constitute an offer within the meaning of the Civil Code. By placing an order, the customer makes an offer to purchase a specific product. The contract of sale is concluded when the Order is confirmed by the Customer by clicking on the confirmation link in the e-mail sent to the Customer by the Store.
  5. The store’s assortment is subject to a permanent discount, i.e. selected products and sets are not subject to an additional discount during the promotional campaigns – promotions cannot be combined.
  6. The store carries out orders only in Poland.





  1. The customer can choose from the following payment methods:
    • Transfers and bank transfers (Przelewy24)
    • Credit cards
    • Apple Pay
    • Mobile payments (BLIK)
    • otherwise, if it is specified on the Store’s website.
  2. The condition for the release of goods is payment for the goods and shipment.



Shipment of goods


  1. The ordered goods are shipped by the Store via DPD courier.
  2. In the case of payment other than cash on delivery, the shipping date is extended by the period between placing the order and the date the payment is credited to the Store’s bank account. In the case of online payment, the order is processed after positive online authorization.
  3. The store carries out orders only in Poland.





  1. The basis for accepting the complaint is the Customer’s presentation of the proof of purchase of the goods (fiscal receipt or VAT invoice).
  2. In the event of non-compliance of the goods with the contract, the Customer should send back the defective goods to the Store together with a description of the non-compliance.
  3. The store will respond to the customer’s complaint within 14 working days from the moment of returning the goods together with a description of the non-compliance. If the verification of non-compliance requires consulting an expert or a representative of the manufacturer of the goods, the deadline for responding to the Store shall be extended by the time the Store receives such an opinion.
  4. When the implementation of a justified complaint involves sending a new product to the Customer or removing non-compliance, the delivery costs are borne by the Store.
  5. Individual settings of the Customer’s computer and monitor causing incorrect or distorted display of information about the goods (e.g. colors) cannot be the basis for the complaint.



The right to withdraw from the contract


  1. Pursuant to the Act on the protection of certain consumer rights and liability for damage caused by a dangerous product of March 2, 2000, the customer has the right to withdraw from the contract
  2. The right to withdraw from the contract is effective if the Customer submits to the Store, within 14 days of receipt of the goods, a declaration of withdrawal from the contract.
  3. The customer returns the goods to the Store within 14 days of submitting the declaration of withdrawal from the contract. The returned goods should be intact, including complete, in original packaging, and with no signs of use. The shipping costs are borne by the customer.
  4. Within 3 working days of receiving the package, the Store will check the condition of the delivered product.
  5. Within 7 days of checking the goods, the Store returns the amount paid to the Customer, less the costs of the contract. The customer should indicate the bank account number to which the refund is to be transferred. In the case of payment by credit card, the refund will be made to the card.
  6. In the event of a breach by the Customer of the conditions set out in paragraphs 2 and 3 above, the declaration of withdrawal is ineffective, the goods are not returnable, and the Store does not refund the amount paid to the Customer.
  7. The right to withdraw is not entitled to the customer in the cases specified in art. 10 sec. 3 of the act specified in sec. 1 above, i.e. in the scope of:
    a) the provision of services commenced, with the consent of the Customer, before the expiry of the withdrawal period (applies to the provision of services, and not the sale of goods),
    b) audio and visual recordings as well as recorded on IT data carriers after the Customer has removed their original packaging,
    c) contracts for benefits for which the price or remuneration depends solely on the movement of prices in the financial market,
    d) services with the properties specified by the Customer in the order placed by him or closely related to his person,
    e) services that, due to their nature, cannot be returned or whose subject quickly deteriorates,
    f) delivering the press,
    g) gambling services.


Privacy protection and information obligation


  1. By placing an order, the Customer agrees to the processing of his personal data only for the purpose of processing the order.
  2. According to Art. 13 of the General Data Protection Regulation (Journal of Laws UE.L 2016 No. 119, p. 1) we inform that:
    • The Customer’s data administrator is Hemp Forever Sp. z o.o. with headquarters in Warsaw at ul. Grzybowska 87. Any questions related to the processing of your data by us can be sent to us at: biuro@hempforever.pl
    • The data provided by the customer will be processed only for the purpose of completing the order. We act only on the basis of the client’s consent.
    • The Customer’s data is entrusted by us to the DPD courier company, which is responsible for the delivery of parcels, solely on the basis of legal provisions and concluded contracts and is not shared with other entities for marketing purposes.
    • The customer has the right to inspect their data and correct them, as well as to demand their removal.
    • Customer data will be stored until it is requested to be deleted.
    • The customer has the right to lodge a complaint against the company’s conduct with the supervisory body dealing with the protection of personal data.
  3. The customer may also express separate consent to receive commercial materials from the Store.



Intellectual property


It is forbidden to use any materials published on the Store’s website (including photos and descriptions of goods) without the Store’s written consent.



Entry into force and changes to the Regulations


  1. The Regulations come into force on the day of publication on the Store’s website.
  2. The Store reserves the right to amend the Regulations, which enter into force on the day of their publication on the Store’s website. Agreements concluded before the amendment to the Regulations shall be governed by the version of the Regulations in force on the date of placing the Order by the Customer.